💡 Slick Switch Helper: Policy Tips for 2nd May 2025 💡

Quick Look: Policy Tips for Our Slick Booking Switch (2nd May 2025)

Hey Team! You’re already stars with customers, and with Slick starting on 2nd May 2025, here’s a quick guide to tackle any salon policy related questions (like cancellation fees or deposits) during the switch. It’s just a little helper for the new system (recommendation from slick) and not in any way meant to sound condescending. 

This isn’t meant to be a strict set of rules of what to say, more of a loose guide to help us navigate the online booking world and avoid getting caught off guard by customers.

• Stay Your Awesome Self:

  • If someone’s curious or frustrated, share your usual warmth: “Happy to clear that up!”

  • Your friendly style is spot-on.

• Mention the Cancellation Fee:

  • “Our policy states a 50% fee for cancelling within 24 hours, and you’ll see that right in the Slick booking system.”

  • “First time? We might waive it - I can check with the manager!”

• Cover Deposits:

  • “Deposits on Slick secure big treatments, so we’re all set for you.”

  • “You can move it to another slot if you give us a heads-up early.”

• Point to Slick’s Clarity:

  • “Our policy’s clear in Slick when you book - on the website or in your email.”

  • “More details are at www.cudmoresalon.co.uk/Faqs if you want them.”

• Keep It Flexible:

  • “Let’s find a new time in Slick that works for you!”

  • “Anything else I can help with?”

• Loop in a Manager if Needed:

  • “I’ll grab someone to help if we need a bit more info.”

  • “Or you can reach us at 0121 705 5555 or info@cudmoresalon.co.uk.”

• End with Your Magic:

  • “Thanks for being with us - can’t wait for your next visit! Etc etc..”

  • “You’re all set for your next appointment.”